If you'd like to take advantage of AppleCare+, which offers repair coverage and technical support for two years plus minimal accidental damage coverage (one supposes that Genius Bars will become far less lenient about extending courtesy repairs and replacements for these), simply head on in after purchase, once the initial fervor dies down. Because of that, Apple is waiving any restrictions for the initial launch.Īs for those who ordered from the online Apple Store and weren't offered AppleCare+, several representatives agreed that the launch was a bit "overwhelmed." The sales support representative we spoke with explained that many customers who ordered from Verizon, Sprint, and AT&T weren't aware that AppleCare+ isn't a product offered by those vendors.
This is a one-time exception to the policy requiring simultaneous phone & AppleCare purchasing.
You do not have to make a Genius Bar appointment. They all agreed on their advice: If you want to buy AppleCare+ to cover a phone purchased from a carrier or one where you neglected to buy it when purchasing from Apple, just walk on in to an Apple retail store within 30 days of your purchase and ask for help from any sales person. TUAW did a bit of phoning around, to local retail stores, to AppleCare customer service and to sales support. On the other hand, the Terms & Conditions document covering AppleCare+ simply says that the extended coverage must be purchased during the original one-year warranty covering the phone. To buy it, add it to your shopping cart during the checkout process when you purchase your new iPhone." A call to AppleCare confirms that the service is not intended for sales made directly from AT&T, Sprint, or Verizon. It's because of some wording on the Apple website.Īpple's site states that "AppleCare+ must be purchased together with your new iPhone. If you're unfamiliar with the extended support program, you may wonder why this is an issue. TUAW is getting lots of queries from those who pre-ordered their iPhone 4S but were not given the option for an AppleCare+ purchase at that time most of them ordered their phones from their carrier, rather than directly from Apple.
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How to add AppleCare+ to your early iPhone 4S order
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